Специалист по взаимодействию с потребителям (продукция со сниженным риском)

The Consumer Interaction Specialist for Reduced Risk Products is responsible for managing consumer data and interactions for reduced risk products in Kazakhstan, focusing on enhancing the customer experience from initial contact to brand ambassadorship. The role involves processing inquiries, coordinating with internal teams, managing product exchanges and returns, and analyzing feedback to improve product quality and service. Additionally, the specialist develops communication materials, maintains knowledge bases, and ensures compliance with safety regulations.