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. Defective Operation and Cost Optimization Manager at HP - ApplyBlast

. Defective Operation and Cost Optimization Manager

4 months ago

3.7 on Glassdoor

Singapore

Onsite

Full Time

Senior

0 applicants

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About this role

The Defective Operations and Cost Optimization Manager oversees end-to-end local return operations, ensuring process adherence and cost targets are met. This role acts as a primary escalation point for RMA issues, partnering with cross-functional teams and external stakeholders to resolve gaps and drive recovery. Responsibilities include driving data-driven performance management, reducing waste, and managing RMA-related costs through robust governance and operational reviews.

Responsibilities

Manage end-to-end local RMA operations ensuring compliance and KPI achievement
Serve as primary escalation point for RMA issues across internal and external teams
Drive data-driven performance analysis to identify inefficiencies and waste reduction
Partner with Finance to manage RMA costs and drive recovery improvement initiatives
Lead operational reviews to enhance processes and track actions to closure