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© All Rights Reserved. ApplyBlast.com
Converge Technology Solutions
An experienced IT Support Team Leader will lead a 1st and 2nd line service desk team at a customer site, managing daily operations, escalations, and performance metrics to ensure high customer satisfaction. The role involves developing team members, maintaining accurate skills matrices, and acting as the primary escalation point for complex technical issues within an SLA-driven environment.
20 years of experience in IT consulting. Converge IT offers affordable and reliable support for businesses of all sizes. Building infrastructures for success.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Converge Technology Solutions didn’t post a salary, so this is our estimate from similar listings.