1st Line IT Service Desk Analyst

The IT Service Desk Analyst serves as the first point of contact for colleagues requiring technical support across various systems, applications, and devices. This hands-on role involves diagnosing and resolving issues, managing service requests, and ensuring a high-quality support experience in a fast-paced environment. The position requires experience with Microsoft 365, Windows devices, and IT service management tools, along with strong communication and customer-focused skills.