Wilhelmsen
A 1st Line Support Consultant at Wilhelmsen provides first-level Service Desk support to the global user community, managing incidents and service requests from initial contact through resolution or escalation. The role involves diagnosing technical issues across Microsoft 365, Entra ID, and endpoints while ensuring SLA compliance and maintaining high customer satisfaction standards. Candidates will collaborate with internal resolver groups and contribute to a 24/7 global support operation through structured handovers and knowledge management.
Our vision is to shape the maritime industry. Through innovation, expertise, quality products and services we are able to meet the challenges and needs of the world's global fleet.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Wilhelmsen.
Wilhelmsen didn’t post a salary, so this is our estimate from similar listings.
16% below the average for this role
Pelagus 3D established by thyssenkrupp and Wilhelmsen to bring AM to global maritime industry
Oct 3, 2023