2-1-1 Specialist

This role involves providing intake and assessment services by phone and electronically to individuals and families experiencing homelessness, as well as offering information and referral services to the public through 2-1-1. Specialists conduct thorough client assessments, prioritize needs based on available resources, and facilitate linkages with other agencies. The position also requires advocating for clients, managing crisis situations, and maintaining accurate documentation in the Housing Management Information System (HMIS).