2025 Delivery Operations GVPTP

Philip Morris International(10 months ago)

Makati City, PhilippinesOnsiteFull TimeManager$99,603 - $132,018 (estimated)Delivery Operations

About this role

The Team Leader oversees a group of call center associates within delivery operations, ensuring day-to-day supervision and adherence to management policies. The role focuses on maintaining service quality and contractual KPIs by driving team performance, coaching staff, and enforcing accountability.

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Required Skills

People Management
Coaching
Performance Management
Call Handling
Communication
Microsoft Office
Time Management
Mentoring
KPI Monitoring
Conflict Resolution

Qualifications

Bachelor's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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