2026 Ticket Operations Representative

Boston Red Sox and Fenway Sports Management(1 month ago)

Boston, MA, United StatesOnsitePart TimeJunior$32,500 - $32,500Ticketing

About this role

Ticket Operations Representatives serve as the primary in-person contact for fans purchasing tickets for Red Sox home games, Fenway Park tours, and special events. The role is year-round and focused on walk-up ticketing and will-call services at the box office and remote ticket booths. Representatives also support fans with accessing digital tickets through the MLB Ballpark app and assist high-end clientele at VIP will-call windows. The position contributes directly to the fan experience and overall ticketing operations at Fenway Park.

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Required Skills

Customer Service
Ticket Sales
Cash Handling
Digital Ticketing
Communication Skills
Multitasking
Time Management
Telemarketing
Sales Support
Client Relations

Qualifications

Must be 18 years of age or older

About Boston Red Sox and Fenway Sports Management

redsox.com

The official Boston Red Sox site on MLB.com is the team’s primary online hub, offering up-to-the-minute news, live scores, stats, schedules, ticketing, roster details, and stadium information for Fenway Park. It features multimedia coverage (video/highlights), in-depth player and team stats, and links to the official shop and ticketing. As part of MLB’s digital network, the site serves fans with game coverage, rumors, community and event information, and direct access to team resources across web and mobile.