2026 Training and Quality GVPTP
CNX
About this role
The Quality Evaluator monitors and assesses the quality of inbound/outbound calls and other customer contact methods (email, chat) against established standards. The role provides insights and reports to stakeholders to support program performance improvements and participates in calibration and audit activities. This is an entry-level position focused on learning program details and applying defined procedures.
Skills
Qualifications
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for CNX.
Salary
$38k – $52k
per year
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