2026 Training and Quality GVPTP
Philip Morris International(1 month ago)
About this role
The Quality Evaluator monitors and assesses the quality of inbound/outbound calls and other customer contact methods (email, chat) against established standards. The role provides insights and reports to stakeholders to support program performance improvements and participates in calibration and audit activities. This is an entry-level position focused on learning program details and applying defined procedures.
Required Skills
- Call Monitoring
- Quality Auditing
- Calibration
- Reporting
- Microsoft Office
- Communication
- Multitasking
- Detail Oriented
Qualifications
- Bachelor's Degree
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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