2nd Level Support Engineer ITSM
matrix42
About this role
The 2nd Level Support Engineer at Matrix42 provides assistance to customers in the ITSM environment, handling incident processing, problem analysis, and account administration. The role involves supporting both domestic and international clients, troubleshooting issues, and working with cloud and network technologies.
Skills
About matrix42
matrix42.comMatrix42 is a European enterprise service management company headquartered in Frankfurt, Germany. It delivers AI-powered software to digitalize and automate service processes across the organization, helping accelerate workflows, reduce costs, and boost enterprise-wide performance. Its Matrix42 Intelligence capabilities provide configurable AI to support different roles, and the platform is customizable and “delivered your way” to meet customer requirements. Matrix42 positions itself as the European choice for organizations seeking modern, controllable service management.
About matrix42
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for matrix42.
Salary
$44k – $60k
per year