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2nd Level telephone contact support at Unisys - ApplyBlast

2nd Level telephone contact support

Unisys

11 days ago

3.5 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

This role involves providing 2nd Level telephone contact support to resolve customer requests related to software, hardware, and network operations. The position requires maintaining high performance metrics, accurately documenting cases, and ensuring timely resolution of tickets while adhering to SLA requirements. The ideal candidate will assist in cross-training, identify process efficiencies, and contribute to the knowledge base.

Responsibilities

Resolve customer requests related to software, hardware, and network operations
Document calls and cases accurately while maintaining data accuracy
Escalate tickets requiring on-site support and follow up to completion

Skills

Qualifications

Associate's degreeITIL Foundations CertificationMicrosoft Desktop Administration certification

About Unisys

unisys.com

Headquarters

Blue Bell, Pennsylvania, United States

Company Size

10001+ employees

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Unisys is a global technology solutions company offering services across artificial intelligence, cloud and applications, cybersecurity, digital workplace, and enterprise computing. The company provides consulting, managed services, and technology solutions to clients across industries including financial services, healthcare, public sector, and manufacturing. Unisys helps organizations modernize IT infrastructure, secure digital assets, and drive business transformation through innovation.