2nd Line Support Engineer
Roctechnologies
About this role
A 2nd Line Support Engineer role supporting clients in an MSP environment, handling escalations for complex incidents across servers, networks, Microsoft 365, and endpoint environments. The position involves troubleshooting, maintaining system performance, and ensuring high service quality, often remotely with occasional site visits.
Skills
About Roctechnologies
roctechnologies.comRoc Technologies is a UK-based IT services and consultancy firm that delivers transformational technology solutions to organisations across the UK. They focus on empowering people and organisations to thrive through "brilliant technology," driving positive, assured and sustainable change for the long term. Roc partners with clients on pragmatic, people-centred digital transformation, managed IT and workplace improvements to improve operations and outcomes.
About Roctechnologies
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Roctechnologies.
Salary
$48k – $64k
per year