eClerx
As a Customer Service Specialist, you will help customers consolidate their retirement accounts, ensuring a great experience and building confidence in their long-term finances. You will act as an advocate for customers, sharing feedback with product and engineering teams to inform the product roadmap. The role involves guiding customers through the 401k rollover process and addressing their questions via chat, email, and phone.
eClerx is a global leader in productized services, transforming businesses with advanced technology, AI, and domain expertise to deliver exceptional outcomes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for eClerx.