911 Call Taker

The 911 Call Taker serves as the initial point of contact for the public, receiving emergency and non-emergency calls and coordinating appropriate police, ambulance, or fire responses via a computer-aided dispatch system. This role requires maintaining composure under pressure, making quick decisions, and providing pre-arrival instructions to callers while adhering to established policies. The position involves a fixed 12-hour shift schedule and requires passing a pre-employment test, background check, and a 20-week training program.