911 Emergency Communications Officer

The 911 Emergency Communications Officer is responsible for receiving, recording, and dispatching 911 calls to appropriate emergency public safety personnel in a fast-paced, high-stress environment. This role requires providing excellent customer service while managing distressed callers and coordinating responses from police, fire, EMS, and other agencies. The officer must operate sophisticated dispatch systems, maintain accurate records, and ensure public safety through effective communication and quick decision-making.