988 Text and Chat Manager

CarePoint Response is seeking a 988 Suicide & Crisis Lifeline Call Center Manager to oversee the daily operations of their Chat and Text crisis services. This leadership role ensures individuals in emotional distress receive immediate, confidential, trauma-informed support while managing staff performance, service levels, and compliance with 988 standards. The position involves coordinating workforce management, conducting quality assurance reviews, and maintaining operational discipline in a remote setting.