Access Liaison- Call Center- M-F 8am-5pm- Baton Rouge
Ochsner Health
About this role
This role connects consumers to the health system by handling incoming contacts (calls, chats, emails, texts) and directing patients to the appropriate care pathways. The position focuses on optimizing patient access, coordinating care transitions, and closing the customer service loop through timely follow-up. It emphasizes improving patient experience and fostering relationships with internal and external stakeholders. The role supports preventive care engagement and addresses barriers to care access.
Skills
Qualifications
About Ochsner Health
ochsner.orgIndustries
Healthcare, Education, Technology
Ochsner Health is a not‑for‑profit, integrated healthcare system headquartered in New Orleans that delivers expert, innovative care across Louisiana and the Gulf South. It operates hospitals, medical centers, clinics and specialty programs offering comprehensive services from primary care to advanced specialty and surgical treatments. Backed by research, education and digital patient tools, Ochsner focuses on coordinated, patient‑centered care and regional access to complex services such as heart, cancer and transplant care.
Recent company news
PR NewswireCLEAR AND OCHSNER HEALTH PARTNER TO IMPROVE HEALTHCARE EXPERIENCES ACROSS LOCATIONS IN LOUISIANA, MISSISSIPPI, AND ALABAMA
3 days ago
New Orleans CityBusinessOchsner Health adopts CLEAR to streamline patient identity access
1 day ago
Stock Titan10,000 Ochsner patients reset logins faster with CLEAR's digital ID
3 days ago
EurekAlert!Ochsner named among Fortune’s Best Workplaces in Health Care
Sep 11, 2025
NewswiseOchsner Health Offers AI-Powered Technology for Atrial Fibrillation | Newswise
Sep 18, 2025
About Ochsner Health
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$68k – $92k
per year