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Access Navigator - Radiology at Ochsner Health - ApplyBlast

Access Navigator - Radiology

Ochsner Health

3 months ago

3.7 on Glassdoor

Baton Rouge, Louisiana

Onsite

Full Time

Senior

0 applicants

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About this role

This role manages high-end access navigation and referral services for key areas within Ochsner Health, utilizing electronic work queues and phone capabilities. The position involves direct patient outreach for appointment scheduling, coordinating referrals, and providing exceptional customer service to both patients and providers. Collaboration with internal departments, such as the Regional Referral Center and Clinic Concierge, is essential to meet patient needs and maintain organized record-keeping systems.

Responsibilities

Manage high-end access navigation and referral services for key areas
Perform direct outreach to patients to schedule appointments
Coordinate referrals via online work queues and phone capabilities
Provide exceptional customer service to patients and providers
Maintain organized record-keeping systems for information retrieval

Skills

About Ochsner Health

ochsner.org

Headquarters

New Orleans, Louisiana, United States

Company Size

10001+ employees

Founded

1942

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Ochsner Health is a not‑for‑profit, integrated healthcare system headquartered in New Orleans that delivers expert, innovative care across Louisiana and the Gulf South. It operates hospitals, medical centers, clinics and specialty programs offering comprehensive services from primary care to advanced specialty and surgical treatments. Backed by research, education and digital patient tools, Ochsner focuses on coordinated, patient‑centered care and regional access to complex services such as heart, cancer and transplant care.