Access Operations Supervisor (Call Center)

Talent Community(1 month ago)

Atlanta, GAOnsiteFull TimeManager$71,518 - $95,823 (estimated)Patient Access

About this role

The Patient Access Supervisor at Children’s Healthcare of Atlanta leads the contact center team, providing training, coaching and operational oversight. The role supports programs such as the Nurse Advice Line and Children’s Physician Group scheduling and clinical communication to ensure accurate and efficient patient access services.

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Required Skills

Leadership
Coaching
Scheduling
Contact Center
Customer Service
Call De-escalation
Medical Terminology
MS Suite
Epic
Time Management

+3 more

Qualifications

High School Diploma or Equivalent
College Degree (Preferred)

About Talent Community

choa.org

Children's Healthcare of Atlanta is a nonprofit pediatric healthcare system dedicated to providing specialized medical care for infants, children, and adolescents. It delivers comprehensive services—acute inpatient care, emergency services, outpatient clinics, and specialty programs—through multidisciplinary teams focused on family-centered care. The organization emphasizes research, education, and community outreach to improve child health outcomes. Their stated commitment is to make sure children are better today for a healthier tomorrow.

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