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Access & Outcomes Manager at Episervice - ApplyBlast

Access & Outcomes Manager

Episervice

5 months ago

Waterloo, Iowa

Hybrid

Full Time

Senior

0 applicants

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About this role

Access & Outcomes Manager at EPI to lead intake, person-centered planning, outcomes management, and EHR processes ensuring high-quality, compliant, and accessible services.

Responsibilities

Lead and oversee intake, admissions, and service access processes, ensuring timely, coordinated, and appropriate entry into services
Ensure Individual Service Plans (ISPs) are person-centered, compliant, and aligned with assessed needs and desired outcomes
Champion documentation quality and planning consistency across programs, ensuring services are individualized and outcome-driven
Monitor outcomes data, documentation quality, and reporting to identify trends and drive continuous quality improvement
Utilize data, reporting, and system insights to support informed decision-making and strengthen service delivery

Skills

Qualifications

Bachelor’s degree in human services, human resources, business, or related field preferredFour (4) years’ experience in Quality Improvement, Information Management, and Administrative Support with a strong preference for functional databases and data analysis/reportingOne (1) year of supervisory experience preferredPrior experience in delivery of services specific to intellectual/developmental disabilities, mental illness, brain injury or similar experienceStrong verbal and written English communication skills

About Episervice

episervice.org

Headquarters

Waterloo, Iowa, United States

Company Size

201-500 employees

Founded

1957

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Exceptional Persons, Inc. (EPI) is a nonprofit social services organization (founded in 1957) that connects people and creates opportunities for individuals with developmental disabilities and others in need. EPI provides a range of person‑centered programs including employment and day services, in‑home and community supports, payee and benefits management, child care, and advocacy/partnership initiatives. With decades of community experience, the agency focuses on nurturing growth, building confidence and independence, and helping clients live, work, and participate fully in their communities.

About Episervice

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

Listed by employer

29% below the average for this role

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