Account Administration Associate
Figure(1 month ago)
About this role
The AAA role in Figure’s Servicing department provides product, technical, and educational support to customers and third parties across multiple loan products. The position focuses on delivering exceptional customer service and ensuring customer success while handling loan servicing tasks and troubleshooting issues. It also contributes to process improvements and cross-functional collaboration to enhance the overall customer experience.
Required Skills
- Customer Support
- Omnichannel Communication
- Customer Education
- Loan Administration
- Documentation Review
- Payment Processing
- Process Improvement
- Collaboration
- Technical Support
- Troubleshooting
+4 more
Qualifications
- BA/BS Preferred
- Compliance Training
About Figure
figure.comFigure is America’s #1 non-bank HELOC lender and a financial technology company that specializes in Home Equity Lines of Credit for U.S. homeowners. Its HELOC products are positioned for home renovations, debt consolidation, medical expenses, and other large purchases, and are promoted through a fast, digital application and streamlined underwriting. As a tech-driven alternative to traditional banks, Figure emphasizes online tools, clear pricing, and customer support to help homeowners access their home equity.
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