Account Management Team Lead - French speaking
Deliveroo(1 month ago)
About this role
The Account Management Team Lead - French speaking at Deliveroo is responsible for managing a team of 10-15 Account Managers focused on driving growth for SMB restaurants. This role involves guiding the team through coaching on commercial best practices, establishing performance management frameworks, and collaborating with stakeholders to address customer complaints effectively. The Team Lead will also oversee recruitment, set development plans, and ensure high-quality onboarding experiences while reporting to the Head of Account Management EU. Fluency in French and English is required, along with experience in team management and familiarity with Salesforce.
Required Skills
- Team Management
- Coaching
- Recruitment
- Performance Management
- Resource Management
- Workload Prioritization
- Team Motivation
- Performance Analysis
- Quality Assurance
- Stakeholder Collaboration
+5 more
About Deliveroo
deliveroo.co.ukDeliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.
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