Account Manager, Customer Success

The Account Manager, Customer Success at Pencil owns the commercial and strategic health of a portfolio of accounts, building trusted relationships with key stakeholders to drive expansion, renewals, and client success. This role involves collaborating with a Customer Success Technical Manager to ensure seamless platform experience and account trajectory while proactively identifying upsell opportunities. The position requires strong organizational skills and a focus on delivering polished account documentation and clear narratives to agency partners and clients.