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Account Manager Senior, Client Success (CSM) at FIS - ApplyBlast

Account Manager Senior, Client Success (CSM)

FIS

4 months ago

3.5 on Glassdoor

Milwaukee, WI

Onsite

Full Time

Senior

0 applicants

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About this role

This Client Success Manager role at FIS focuses on driving client satisfaction, solution adoption, and long-term success for specific fintech solutions. Acting as a strategic partner, the position involves fostering relationships, aligning outcomes with business goals, and identifying expansion opportunities to maximize ROI. The incumbent serves as a subject matter expert to deliver tailored solutions and collaborates cross-functionally to ensure measurable product impact and reduce churn.

Responsibilities

Drive client satisfaction and solution adoption for specific fintech products
Develop joint success plans with milestones to achieve desired client outcomes
Analyze client health data to mitigate risk and reduce churn
Identify expansion opportunities and present recommendations to sales teams
Collaborate with product, sales, and support teams to deliver tailored solutions