Account Operations Director

The Account Operations Director leads service delivery and operational performance for key customer accounts in the semiconductor equipment installation and service support business. This role is responsible for driving KPI performance, leading a team of 5+ direct reports, strengthening customer relationships, and ensuring consistent execution across safety, quality, staffing, responsiveness, and financial performance. The Account Operations Director partners closely with customers and internal stakeholders to deliver operational excellence, resolve issues quickly, and build a high-performing, accountable team.