Account Program Manager

The Account Program Manager is responsible for the successful onboarding, implementation, and ongoing operational support of assigned e-commerce and retail customer accounts. This role manages customer and product information throughout the account and product life cycle, coordinates day-to-day account activity, and serves as a key point of contact between customers, the Sales team, and internal teams. The APM provides responsive customer support, resolves operational issues, maintains accurate account information, and helps ensure a consistent and positive customer experience.