Account Representative (Collections, Sales, & Support)

This entry-level Account Representative role serves as the main point of contact for internal business clients, balancing soft collections, customer support, and inbound order processing sales. The position operates within a high-volume call center environment, utilizing an ACD system to manage communications while maintaining accurate documentation and resolving account discrepancies. The role involves proactive outreach to manage past-due accounts, handle customer inquiries, and identify opportunities for sales retention and cross-selling.