Account Service Director

The Account Service Director serves as a critical partner to the Underwriting team, directing service delivery for assigned multi-line accounts and handling complex tasks and escalated issues. This role acts as a key contact for internal partners, servicing brokers, and stakeholders, while providing training, problem resolution, and quality assurance. The position utilizes LEAN principles to continuously improve processes and enhance the customer experience across NAC, Middle Market Construction, and Specialty business lines.