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Account Specialist PH at Esusu - ApplyBlast

Account Specialist PH

Esusu

3 months ago

3.2 on Glassdoor

Remote

Full Time

Executive

7 applicants

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About this role

An Account Specialist at Esusu manages the entire customer lifecycle for Standard Small and Medium Business accounts, from onboarding through renewal. This role involves leading onboarding calls, driving product adoption through training, monitoring account health, and delivering performance reports to ensure customer success and revenue growth.

Responsibilities

Lead onboarding calls for new SMB customers and gather required documentation
Serve as the primary point of contact for customers throughout their lifecycle
Host customer training sessions to drive product adoption and user engagement
Drive customer renewals and identify expansion opportunities to grow revenue
Deliver regular impact reports and dashboards highlighting program performance and ROI

Skills

Qualifications

Experience in customer lifecycle management within a SaaS or subscription-based business environmentStrong project management and organizational skillsExcellent communication and interpersonal skillsProficiency in Salesforce and other CRM systems

About Esusu

esusurent.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2016

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Esusu is a fintech platform that reports renters’ on-time rent payments to major credit bureaus so tenants can build or improve credit histories. It partners with property managers and owners to integrate rent reporting and payment solutions that reduce delinquencies, streamline collections, and improve tenant screening. The company also provides analytics and resident-facing tools aimed at boosting financial stability for renters and maximizing property performance for owners and managers.