ACV
The Account Support Representative ensures an exceptional customer experience by resolving inquiries via phone and email for car dealership clients. This role involves managing both inbound and outbound calls, utilizing internal tools like Salesforce, and collaborating with various departments to solve complex business challenges. Reporting directly to a Team Lead, the representative provides pre- and post-sales support while adhering to.Strict SLAs and company policies.
Headquarters
Buffalo, New York, United States
Company Size
1001-5000 employees
Founded
2014
ACV Auctions is a digital B2B marketplace that connects auto dealerships to buy and sell used cars, trucks, and SUVs through live and timed online auctions. The platform pairs professional vehicle inspections and high-resolution condition reports with remote bidding, inventory tools, and transparent pricing data to reduce risk in wholesale transactions. ACV also provides logistics, payment and post-sale services plus analytics to streamline remarketing and improve pricing decisions. Dealers across North America use ACV to access broader inventory, faster turn times, and more predictable outcomes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ACV.
Right around the average for this role
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