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Accountabilities

Jobgether

7 days ago

Remote

Full Time

Director

0 applicants

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About this role

This role leads the national contact center strategy for a healthcare organization, focusing on patient support across multiple channels including calls, chat, SMS, and self-service. The position drives service excellence by monitoring key performance indicators and aligning operations with revenue cycle objectives to improve patient access and financial outcomes. It involves optimizing technology, building leadership teams, and developing strategic client partnerships to enhance the overall patient experience.

Responsibilities

Lead national contact center strategy and execute high-quality patient support across multiple channels
Align operations with revenue cycle objectives and improve patient access and financial outcomes
Manage financial performance and optimize technology workflows using IVR and CRM platforms

Skills

Qualifications

Bachelor's degree in Business Administration, Healthcare Administration, Communications, or a related fieldMBAMHAMPH

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

View Profile

Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.