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ADESA Claims Resolution Specialist at Carvana - ApplyBlast

ADESA Claims Resolution Specialist

Carvana

7 days ago

3.0 on Glassdoor

Tempe, Arizona, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The ADESA Claims Resolution Specialist serves as a neutral problem-solver and guardian of the arbitration process, ensuring procedural integrity and mitigating financial risk across vehicle transactions. This role involves meticulously investigating claims, mediating disputes, and facilitating fair, evidence-based resolutions between buyers and sellers. The specialist applies complex rulesets and utilizes third-party tools to verify vehicle history and resolve issues related to titles and logistics.

Responsibilities

Manage full lifecycle of arbitration claims from investigation to final resolution
Conduct evidence-based investigations reviewing vehicle details and third-party inspections
Apply complex multi-layered rulesets to ensure procedural integrity and fair outcomes

Skills

About Carvana

carvana.com

Headquarters

Tempe, Arizona, United States

Company Size

10001+ employees

Founded

2012

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Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.