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ADESA Customer Experience Advocate at Carvana - ApplyBlast

ADESA Customer Experience Advocate

Carvana

3 months ago

3.0 on Glassdoor

Tempe, Arizona, United States

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Experience Advocate at ADESA resolves diverse product and service issues for buyers, sellers, and dealers across multiple communication channels. The role involves troubleshooting technical problems, clarifying account concerns, and ensuring seamless interactions within the wholesale remarketing operations. Candidates must demonstrate strong problem-solving skills and the ability to navigate cross-functional internal departments to achieve first-contact resolution.

Responsibilities

Resolve diverse product and service issues across calls, chats, and emails
Troubleshoot technical problems and escalate complex backend issues appropriately
Clarify customer concerns to achieve first contact resolution efficiently
Navigate cross-functional issues by connecting customers with internal departments
Provide feedback on system inefficiencies to support continuous improvement

Skills

About Carvana

carvana.com

Headquarters

Tempe, Arizona, United States

Company Size

10001+ employees

Founded

2012

View Profile

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.