Admin Team Leader

About this role

Responsibilities

• Proactively manage administrative processes to support operational efficiency and an outstanding customer experience
• Ensure team members understand and adhere to customer service standards through effective induction, training, and regular communication
• Act as the Centre’s Complaints Handler, managing and resolving customer concerns in a timely and professional manner
• Oversee the end-to-end customer journey, ensuring a seamless and positive experience before, during, and after appointments
• Coordinate onward referral processes and external customer pathways where required