Administrative Officer I - Support Services

The Administrative Officer I - Support Services supervises the support services unit, overseeing staff such as receptionists, switchboard operators, and processing assistants to ensure efficient operations for Income Maintenance programs. The role involves managing workflow, providing coaching and training, conducting performance evaluations, and ensuring accurate routing of calls and case assignments. This position also handles back-up coverage, prepares reports, and maintains effective communication with internal teams, community agencies, and the public.