Administrative Services Technical Support Specialist

OpenGov(1 month ago)

RemoteFull TimeJunior$52,000 - $60,000Support Services

About this role

The Administrative Services Technical Support Specialist at OpenGov provides technical support to government clients, utilizing various channels such as phone, chat, and email to address inquiries and issues regarding OpenGov products. This role involves managing case backlogs, assessing incidents, and delivering software training, all while leveraging analytical problem-solving skills and a technical background, preferably in computer science. The Specialist also contributes to the knowledge base and utilizes AI tools to enhance customer service efficiency and quality.

View Original Listing

Required Skills

Technical Support
Customer Support
Omni-channel Interaction
Case Management
First Contact Resolution
Incident Triage
Troubleshooting
Software Training
Technical Guidance
Knowledge Base Contribution

+8 more

Qualifications

Technical degree (Computer Science degree preferred)

About OpenGov

opengov.com

OpenGov is a leading provider of modern government software designed to enhance transparency, efficiency, and accountability for local, state, and county governments. Its comprehensive platform includes solutions for budgeting, performance management, permitting, licensing, financial management, and tax revenue collection, all aimed at streamlining public service operations. With a focus on facilitating effective communication and collaboration between government entities and their constituents, OpenGov empowers agencies to utilize data-driven decision-making. The user-friendly interface and robust integration capabilities position OpenGov as an essential partner for governments striving to innovate and thrive in the digital age.