Administrative Specialist II

The North Carolina Department of Revenue is seeking an Administrative Specialist to handle phone calls and analyze non-filer cases within the individual income tax schedule. This role involves reviewing tax returns and related documents for completeness and accuracy, accessing taxpayer account information in the Integrated Tax Administration System (ITAS) and Portfolio Warehouse (PW), and generating letters when needed. The incumbent educates and assists taxpayers with tax compliance and reporting procedures to ensure adherence to tax laws.