Administrative Support Specialist

The Administrative Support Specialist serves as a critical liaison to ensure operational excellence for the Ryan White Part B AIDS Drug Assistance Program, facilitating enrollment and resolving issues to improve access to HIV medications for low-income Tennesseans. This role provides real-time technical assistance and customer support related to the Insurance Assistance Program while collaborating with case managers, healthcare providers, and vendors. The position focuses on identifying trends, resolving complex cases, and promoting consistency across statewide program operations.