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© All Rights Reserved. ApplyBlast.com
Pearson VUE
Pearson is seeking an Advanced Associate, Customer Service to handle Level 2 escalations and resolve complex customer inquiries within the Pearson VUE case management system. This role involves collaborating with cross-functional teams to investigate issues, maintain service level agreements, and support the training and monitoring of call center agents. The position requires a professional who can manage a busy, 24/7 corporate environment while delivering exceptional customer service outcomes.
Pearson Professional Assessments (formerly Pearson VUE) delivers secure, globally recognized licensure and certification exams that help professionals and industries advance with confidence. Schedule your certification exam, explore resources and find a test center near you.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Pearson VUE.
Pearson VUE didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role
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