Advanced Technical Support Agent
1 Grid
About this role
1-grid is seeking an Advanced Technical Support Agent to serve as the first contact for Pro & Premier customers, providing advanced technical support, incident resolution, and customer relationship management within a web hosting environment. The role involves troubleshooting, system monitoring, and collaboration with technical teams to ensure reliable hosting services.
Skills
About 1 Grid
gridonesolutions.comGrid One Solutions is a technology and consulting company that delivers innovative software and services for the utility industry. They provide platforms and analytics to support grid modernization efforts—covering outage and asset management, meter/AMI data integration, DER coordination, and operational decision support. Grid One helps utilities improve reliability, reduce operating costs, and meet regulatory requirements through data‑driven workflows, cloud deployments, and systems integration. Their clients include electric, gas, and water utilities seeking to modernize distribution systems and leverage smart‑grid and IoT investments.
About 1 Grid
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for 1 Grid.
Salary
$64k – $87k
per year