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Advanced Technical Support Engineer - APJ, EMEA & AMER Shift at Cornerstone Research - ApplyBlast

Advanced Technical Support Engineer - APJ, EMEA & AMER Shift

Cornerstone Research

13 hours ago

Pune, Maharashtra, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Advanced Technical Support Engineer provides deep product expertise to resolve complex technical challenges and improve support team effectiveness within Cornerstone's Global Customer Support organization. This role focuses on high-risk and aging cases, leveraging AI-powered tools and partnerships with Engineering to drive root-cause analysis and critical issue resolution. The position also involves mentoring Level 2 specialists, developing technical knowledge, and ensuring exceptional customer experiences.

Responsibilities

Lead advanced technical investigations and root-cause analysis for complex support cases
Partner with Engineering and Product teams to validate defects and drive issue resolution
Mentor Level 2 support specialists and develop technical capabilities across the team

Skills

About Cornerstone Research

cornerstone.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

1989

View Profile

Cornerstone Research is an economic consulting firm that provides financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings. The firm offers services across a wide range of practice areas including antitrust, securities litigation, intellectual property, and valuation, serving clients across industries such as financial institutions, life sciences, and technology. Cornerstone Research works with leading academic experts to support clients in disputes, investigations, and regulatory matters.