Advanced Technical Support Engineer
Cornerstone
About this role
The Advanced Technical Support Engineer at Cornerstone is a customer-facing role focused on delivering exceptional support to elite clients of SaaS solutions. The role involves technical troubleshooting, client advocacy, and cross-functional collaboration to resolve complex issues and ensure high customer satisfaction. It requires a high level of communication and technical proficiency, especially in troubleshooting web-based SaaS solutions and using collaboration tools.
Skills
Qualifications
About Cornerstone
cornerstoneondemand.comCornerstone is a talent experience platform that delivers end-to-end, skills-forward HCM solutions on a single, AI-powered system. It combines learning management, recruiting, performance and development tools to help organizations attract, develop, and retain talent. The platform emphasizes skills frameworks, AI-driven recommendations, and workforce analytics to support modern, adaptive workforce planning and talent mobility across global enterprises.
About Cornerstone
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$113k – $181k
per year