Advanced Traveler Escalations Supervisor

As an Advanced Traveler Escalations Supervisor at VRBO (part of Expedia Group), you will lead a team responsible for maintaining high traveler service standards and managing complex, urgent ticket escalations. This role involves evaluating agent performance, conducting quality audits, optimizing processes based on data analysis, and collaborating with stakeholders to ensure continuous operational improvement. You must ensure strict adherence to productivity standards, schedule requirements, and zero-tolerance policies while driving efforts to improve key performance metrics.