Advanta Advocate (Bilingual)

The Advanta Advocate works directly with enrolled employees on their medical health insurance plans, negotiating with facilities and providers to secure the best care at the best price. This bilingual role involves coordinating pre- and post-service cases, resolving complex benefit and claims issues, and educating members on plan guidelines and processes. The position requires excellent customer service skills to manage client interactions and ensure satisfaction while adhering to company policies and procedures.