Adviser

Citizens Advice Ipswich is seeking a motivated Adviser to join their Generalist Core Advice Team, providing face-to-face, telephone, and email support to the local community. The role involves acting as the first point of contact for clients, utilizing strong listening skills to understand their situations and provide appropriate advice, signposting, or referrals. This front-line position requires a calm, empathetic approach and the ability to accurately record information on the Case Management System.