Advisor, Customer Intelligence & Operations (Testing and Implementation Lead)

The Advisor, Customer Intelligence & Operations (Testing and Implementation Lead) leads testing, implementation, and production readiness activities for RM (Pega), Infinity, and other operational systems. This role partners with business, operations, and technology teams to ensure accurate execution of system changes, identify process improvements, and mitigate operational risks. The position serves as a subject matter expert driving successful implementations and continuous improvement efforts.