Advisor I, Content Moderator-Japanese

An Advisor I (Content Moderator - Japanese) is an entry-level customer service representative who interfaces with customers via inbound/outbound calls and internet channels to provide routine support and resolve product or service issues. The role follows defined procedures and decision-support tools, maintains basic client product knowledge, and documents customer interactions. The position is based in a contact-center environment in Kuala Lumpur and operates on a full-time schedule.