Advisor I, Content Moderator-Vietnamese

Philip Morris International(2 months ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeJunior$46,128 - $62,677 (estimated)Customer Service

About this role

An Advisor I, Content Moderator (Vietnamese) provides frontline customer support and content moderation for Vietnamese-speaking customers, handling inbound/outbound calls and online inquiries. The role focuses on resolving routine issues, documenting interactions, and meeting performance KPIs in a Kuala Lumpur-based call center.

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Required Skills

Customer Service
Content Moderation
Vietnamese Language
Communication
Empathy
Multitasking
Data Entry
PC Knowledge
Problem Solving
Shift Flexibility

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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