Advisor I, Customer Service – Arabic

Philip Morris International(1 month ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeJunior$42,527 - $57,897 (estimated)Customer Service

About this role

An Advisor I, Customer Service – Arabic provides frontline support to customers via inbound/outbound calls and online channels, addressing routine inquiries about client products and services. The role ensures courteous, accurate assistance, documents interactions in call-tracking systems, and helps meet contractual KPIs. It operates with defined procedures and close supervision while building familiarity with client terminology.

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Required Skills

Customer Service
Call Handling
Communication
Empathy
Problem Solving
Multitasking
PC Skills
Data Entry
Shift Flexibility
Teamwork

Qualifications

High School Diploma
College Education (Preferred)

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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