Advisor I, Customer Service – English
Philip Morris International(2 months ago)
About this role
An entry-level customer service advisor who interacts with customers via inbound/outbound calls and online channels to support client products and services. The role is based in a Jakarta call center and focuses on meeting program KPIs while accurately documenting customer interactions. This is a full-time position that may require rotating shifts.
Required Skills
- Customer Service
- Verbal Communication
- PC Skills
- Computer Navigation
- Multi-Tasking
- Detail Orientation
- Empathy
- Teamwork
- Problem Solving
- Call Tracking
+2 more
Qualifications
- High School Diploma
- Some College (Philippines)
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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